Questions a careful owner
should ask.
What Tundrel does, what it doesn't, and how you stay in control.
01Does this replace my office staff?＋
No. Tundrel covers the calls your team cannot reach—after hours, overflow, lunch breaks and busy periods. Your staff stays in control and can take over whenever needed.
02What happens if the AI cannot answer something?＋
It follows the escalation rules you approve. It can take a message, transfer urgent calls or tell the caller exactly when a human will follow up. It never invents an answer.
03Can it book into our existing calendar?＋
Yes. The Growth and Pro plans can connect to supported calendars and scheduling systems so the assistant offers real availability instead of simply taking a message.
04Do we have to change our phone number?＋
No. You keep your existing business number. Calls can route to Tundrel after hours, when your staff does not answer, or whenever you choose.
05Will customers know it is AI?＋
We recommend being transparent. The assistant can introduce itself as your virtual receptionist while still sounding natural, patient and helpful.
06Are calls recorded?＋
Calls may be recorded for quality, training and service improvement where permitted. Your setup includes a configurable disclosure, and you remain responsible for requirements specific to your location.
07How long does setup take?＋
Most straightforward pilots can be configured and tested within several business days after we receive your services, hours, service areas and booking rules.
08Can I try it before committing to anything?＋
Yes. Every plan starts with a free 1-week trial once your assistant is configured—no card required to start, and no obligation to continue afterward. If it's working, you pick a plan; if it's not a fit, you walk away with no cost.
09Is our customer data secure?＋
We limit collection to what is needed to handle the call and use service providers appropriate to the workflow. We cover retention, access and deletion expectations during onboarding.